Job Overview: Mainly responsible for after-sales product quality analysis and improvement of power batteries.
Specific responsibilities
1.Handling customer complaints and coordinating the disposal of defective products with clients, promptly convening R&D, process, production, and sales personnel to jointly analyze the defects in customer complaints, identify the root causes of product nonconformities, and propose related temporary and permanent corrective measures in response to the 8D report for the customer.;
2.Analyze and respond to after-sales faulty parts and customer complaints for the client's website.
3.Quickly transmit relevant customer complaint information internally, provide internal advocacy through analogies, and conduct containment and investigation.;
4.Conduct statistical analysis of customer complaints on a weekly and monthly basis, and initiate improvement projects for recurring and significant quality issues.
5.Implement special improvements for significant external customer complaints by breaking them down into internal improvements, collaborating with DOE and SOE POE to promote internal product quality and incoming material quality improvements, tracking implementation progress and effect confirmation, and regularly reporting to the quality manager.;
6.Regularly lead external market quality special issue improvement meetings. 7. After handling each customer complaint, promptly report the handling status to the immediate superior.;
8.Complete other temporary tasks assigned by the quality manager on time.。